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Install Firewall Security

Install Firewall Security

Mfg. Part: FSPI0445  |  CDW Part: 861845
This product was discontinued as of Friday, May 09, 2008. Call for availability.
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Onsite, Technician will install configure and test a hardware or software Security Firewall
Main Features
Product Overview
Product Overview Install Firewall Security
Main Features
  • Onsite
  • Technician will install configure and test a hardware or software Security Firewall
The technician will install, configure and test a hardware or software Security Firewall Geographic Availability
On-site services are available within 50 miles of a DecisionOne service center. This area provides coverage to approximately 87% of the continental United States population

DecisionOne Responsibilities
-On-Site service hours are Monday-Friday 8am-6pm, local Customer time

-Install the hardware Following the recommended instructions from the manufacturer

-The standard Installation Wizard for the appropriate drivers to support the software will be utilized

-Connections will be tested via a customer-supplied connection outside the Firewall. The Installation will be considered complete when the Installation Wizard has finished

-The Customer will provide firewall configuration parameters

-Ping testing and review of events will verify proper performance

-Secure End-User signature - Report Firewall installation complete

Customer Responsibilities
-Customer must supply any necessary software drivers

-Licensed software and original media is required for most services

-If DecisionOne is unable to complete the installation for reasons unrelated to DecisionOne’s performance, you will be charged the full amount of the service as if had completed the service. Additional amount will be due for rescheduling service

-Customer shall also ensure that all required equipment is at the installation address and specific location prior to arrival of technician

-The environment must include all requirements for product installation per the manufacturer’s specifications

-Customer will provide an on-site contact during normal business hours that will provide the location of the building/rooms that will receive Product

-Have a customer-authorized employee present during service

-Customer will provide access to buildings, and any necessary security during project hours

-Customer will provide DecisionOne access to office communications equipment necessary to provide the services. This includes, but is not limited to phones, phone/data lines and fax access

-Allow DecisionOne personnel full and unconditional access to all equipment and software

-Customer is responsible for installing all cabling including but not limited to USB cable, telephone cord, power strip, and Ethernet cable and sufficient electrical outlets necessary for DecisionOne to complete the services outlined in this SOW before technician arrives on Customer’s site

-Customer must ensure physical site and power are adequate to properly install and run Product prior to DecisionOne’s arrival

-Customer is responsible for delivering Product to be installed to the immediate installation area on the same floor and for providing clear, available desk space

-Customer is responsible for having OS installed on Product prior to DecisionOne’s arrival

-Customer is responsible for purchasing ISP service and must review ISP options for use with Products and provide ISP selection(s) to DecisionOne

-Customer is responsible for safeguarding the confidentiality of any of its information including but not limited to credit card information and passwords

-Customer will be responsible for troubleshooting all network connectivity problems to resolve general and network connectivity issues

-Customer will be responsible for customizing or setting of user preferences

-If Product will be connected to the Customer’s network, Customer must supply the necessary network configuration (i.e. TCP/IP address, etc.) prior to or when DecisionOne arrives on-site to perform the installation

Additional terms and conditions may apply

For more information on this service, contact your account manager

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