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VMware Support and Subscription Production - technical support - 1 year - f

Mfg. Part: VCS5-VSA-P-SSS-F|CDW Part: 2835518|UNSPSC: 86101601
  • Technical support
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
  • for VMware vSphere Storage Appliance ( v. 5 )
  • 1 instance
  • federal
  • U.S. Federal only
Availability:2-4 days
Orders placed today will ship within 4 days
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This item was discontinued on July 14, 2014.

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800.800.4239 Mon-Fri 7am-7:30pm CT

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Note: Leasing is available to businesses only. Leasing is not available to individuals.
800.800.4239
Mon-Fri 7am-7:30pm CT
Product Overview
Main Features
  • Technical support
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
  • for VMware vSphere Storage Appliance ( v. 5 )
  • 1 instance
  • federal
  • U.S. Federal only
VMware Production Support is designed with your production environments in mind. The global support centers are staffed around the clock to provide you access to the industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Compatibility: PC
Manufacturer: VMware GSA
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Licensing
License Pricing: Federal government
Licensing Details: U.S. Federal only

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 6 contacts



Support Details Full Contract Period: 1 year



Support Details Location: On-site

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update



Service Type: Remote monitoring



Service Type: E-mail consulting



Limitation: Severity critical
Service Type: Technical support

Software
License Qty: 1 instance
Software Title: VMware vSphere Storage Appliance
Version: 5

 
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9/2/2014 6:41:05 PM
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