An effective telephony solution can consist of one or more of the following features:
Single‑Number Reach |
Single‑number reach integrates multiple devices regardless of platform (cellular, analog, digital or IP) into a single number allowing the simultaneous search and ring of desk phone, cell phone, smartphone, etc. Consequently, customers and coworkers only require one number rather than multiple numbers, eliminating guesswork. |
Soft Phone |
A soft phone is a telephony application that places handset functionality onto your laptop. As long as you have access to your corporate network, you can send and receive calls, check voicemail, view call logs, initiate and participate in conference calling functions, and access any other feature of your desk phone. |
Voice and Data Services |
Voice and data services encompass both wired and wireless lines that provide access to voice and data communications. Planning a telephony solution is an ideal time to revisit your existing coverage, plan options, and rates to achieve greater efficiency and cost savings. |
Conferencing |
Conferencing, a key component of a telephony solution, incorporates audio, video and Web‑based technologies. It can be designed for peer‑to‑peer communication, room‑to‑room or high‑definition, life‑like conferencing. |
Reporting Analytics and Management |
These telephony tools allow organizations to run detailed call reports and monitor telephony systems. |
