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POS Systems

What Are POS Systems?

Today’s point-of-sale (POS) systems are much more than a cash register. POS systems have become an interactive conduit between customers and retailers. POS systems display items and price, calculate taxes, process returns and voids, produce sales reports, and more. They quickly and accurately collect sales and customer information to help make better informed decisions.

POS systems work hand-in-hand with enterprise resource procurement (ERP) systems, supply chain management (SCM) systems, and customer relationship management (CRM) systems to keep accurate inventory in stock. POS systems also provide key support to customer-focused initiatives such as rewards and loyalty programs.

What Does A POS Systems Solution Look Like?

  

How Will POS Systems Benefit My Organization?

POS systems have evolved into an essential data-collection and information-dissemination device that can help an operation run more efficiently and deliver better customer service. A fully integrated POS system can help you:

  • Reduce shrinkage with real-time inventory tracking and reporting
  • Ensure pricing is accurate and can be quickly adjusted when needed
  • Utilize valuable customer purchase data to enable better forecast models
  • Increase margins with detailed sales reports
  • Improve customer experience with kiosks and self-service

How Can I Help My Organization Embrace POS Systems Solutions?

When considering the implementation of a POS system, it’s important to:

  • Focus on the customer experience—POS systems can significantly improve the customer experience. POS systems provide increased transaction speed and security, and greater flexibility in responding to customer needs.
  • Integrate back-office systems—Integrating the POS system into accounting, ERP, CRM, and other applications improves data accuracy, automates reporting information, and provides critical data to make informed decisions. It also alerts management to key decision-making triggers.
  • Standardize organizational procedures—Streamline across locations to get the most out of the application.

What Comprises A POS Systems Solution?

Effective POS systems require multiple integrated components and applications, such as:

Software Applications

Robust POS system software can run custom reports and integrate into accounting systems and customer relationship management (CRM) applications. As each industry is unique, it is critical to find applications with features and functionality tailored to meet those needs.

Central Processing Unit (CPU)

The backbone of the POS system, the CPU, is designed to meet the rugged conditions of a retail environment. It offers unique peripheral connections and long-lasting platforms to eliminate driver errors throughout the system.

Input Devices

1D Barcode Scanners provide retailers with an automated point of entry into software applications.

  • 2D Barcode Scanners provide retailers with the ability to accept mobile couponing and ticketing.
  • Programmed keyboards, check readers, and pin pads for accepting payment are additional input devices found at point of payment.

Payment Process Devices

Payment processing continues to evolve and so do the standards. PCI Compliance and the strictures surrounding it are only becoming more complex. If you’re opening your first store or putting your fiftieth salesman on the road, our team can work with you to ensure your devices are secure.

Cash Drawers

Durability and construction are key when choosing a cash drawer. Look for those made with at least 18‑gauge steel.

Displays

LCD monitors (including touch screen) display information to employees. Pole displays, or smaller, customer-facing displays present customer-side transactions and are legally required in many states.

Printers

Selecting a printer that fits your environment is important. Whether you are in a small retail location or a highly trafficked spot, operating as a single entrepreneur or managing a full kitchen staff, there is a printer that’s perfect for you. Speak with a member of our team to determine the correct product to meet your needs. Dot-matrix printers generally can withstand the heat and traffic of commercial kitchens. Thermal printers—often used at checkout—are quiet, fast, and produce high-quality receipts.

Getting Started With POS Systems

Your CDW Account Manager and solution architects are ready to assist you with every phase of choosing and leveraging the right solution for your IT environment. Our approach includes:

  • An initial discovery session to understand your goals, requirements, and budget
  • An assessment review of your existing environment and definition of project requirements
  • Detailed vendor evaluations, recommendations, future design and proof of concept
  • Procurement, configuration, and deployment of the final solution
  • Ongoing product lifecycle support
  • Overview of requirements and service assessment

Extreme Makeover

The Organization: Kelly-Moore Paints
The Location: San Carlos, CA
The Project: Install new POS systems at Kelly-Moore Paints' 144 stores to improve customer experience. Get the story »

Point of Sale Partnerships and Certifications

  • Alien RFID Certification
  • Black Box Digital Signage
  • Datalogic Product Training
  • Honeywell Imaging and Mobility Product Training
  • HP POS Solution
  • Motorola MSP Sales and Technical Certification
  • Motorola Mobile Computing and Barcode Scanning Training
  • Microsoft RMS Store Operations
  • Microsoft Headquarters

Point of Sale Awards

  • Motorola Pinnacle Club Award Winner Partner 2010
  • Presidents Club Award Winner for RMS 2008