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Solutions & Services > Total Mobility Management

Total MobilityManagement

What is the Total Solution?

Total Mobility Management solutions and services cover each phase of implementation and management from Planning to Support. Empower your employees and enterprise through mobile innovation. CDW partners with you to simplify the mobility maze.


PLAN  |  Strategy

Since mobility is quickly becoming a primary means of conducting business, planning and investment goes well beyond devices. Simplifying the mobility maze starts with a clear mobile strategy as the foundation for your total mobility management solution. A successful strategy aligns end-user needs, business objectives, future vision and the potential of mobile technology.

Roadmap

Collaborating with leading experts and strategists, CDW offers strategy development workshops, planning and other consultative services customized to the needs of your organization. Together with your stakeholders, CDW's partners will assess project priorities and requirements based on an itemized roadmap. Your tailored roadmap will outline near term and long-term steps and milestones and serve as an on-going check-point for progress.

Data and Device Policy

Today, 95 percent of organizations allow staff owned smartphones and tablets, according to a 2012 survey conducted by Cisco. Clearly written policies governing mobile device use for both organization and individual protection are critical. Our solution architects have extensive best practice knowledge and the expertise to initiate policy planning tailored to the needs of your organization. Learn More

Security

Organizations must accommodate new ways of working, as mobility becomes the norm. For network and security managers, the influx of mobile devices and applications represent the worrisome prospect of organizational data leaks. Mobile devices are increasingly connected to wireless LANs and other networks that don't provide protection through network-based firewalls. While helping your organization establish organization establish a BYOD program or corporate owned program, CDW can deploy host-based firewall solutions for mobile devices.
Learn more about Mobile Security.

Networking

CDW will help you assess, design and optimize your wireless network platform ‑ and provide annual check-ups along the way. We begin with a Site Survey to provide an optimal network design roadmap and identify potential interference, coverage issues and security concerns in order to propose solutions to remediate any difficulties.
Learn more about Wireless Networking.

ENABLE  |  Procure & Provision

Enable your organization’s mobility needs and streamline every aspect of ordering, deploying, and managing mobile devices. Our flexible solution supports your corporate approval processes and ensures orders are controlled, tracked, and completed according to your specifications and workflow.

BYOD

We enable BYOD and shared device programs, including policy planning, device security, management and end-user support through a dedicated BYOD Help Desk.

Mobility Management Portal

A customizable and co-branded procurement portal allows employees to order from a pre-defined catalog of mobile devices and accessories, perform upgrades or make changes to existing services—all in accordance with your governance policy. The Mobility Management Portal provides access to:

  • Customized carrier inventory, contract terms
  • Integrates into other procurement tools
  • Pre-approved ordering simplifies process
  • Carrier negotiated discounts
  • Real time order status, ticket histories
  • Management reports

Selection

Depending on your organization policy, select from a full scope of mobile devices ranging from smartphones to tablets to laptops from any manufacturer.

Cross-Carrier Activation

Activate devices with one of the major carriers of your choice, and track expenses and usage consistently across each carrier and every usage plan.

Configuration

Configure user profiles, geofencing, time-based profiles, account access, applications, and content on each and every device. We will manage device kitting with company-specific literature for end users, as well as laser etching for company logos and personalization.

Deployment and Delivery

No matter how large or dispersed your organization, our configuration team ensures your mobile devices are carefully loaded, tested, and delivered to the appropriate users as well as provide ongoing support upon deployment.


PROTECT  |  Centralized Management

Whether you operate a BYOD, corporate-owned, or mixed environment, your programs require the optimal combination of flexible management based on device ownership and security risk level. We partner with industry-leading vendors to provide proven mobility management to protect your business and its data.

Mobility Management

We offer the total scope of mobility management software:

  • Mobile Device Management (MDM)—Enable complete management of mobile devices for both organization-issued devices and BYOD environments. The simplest approach to secure BYOD management, MDM capabilities include security policies and profiles, remote locking and wiping, and centralized visibility at all times. Manage traditional BES and multi-OS platforms, secure and manage customers/guest network access via Active Sync and centralize email management.
  • Mobile Application Management (MAM)—Securely distribute and manage internal, public and/or purchased apps for organizational use. Either CDW or your administrators use mobile application management to track new applications coming into the enterprise, determine the popularity of applications, and identify possible rogue applications. Policies can define what apps employees can access and block apps that pose security risks. In addition, administrators can monitor user adoption of mobile enterprise applications they have built and published.
  • Mobile Content Management (MCM)—Ensure corporate information is protected, while providing employees with a simple way to access up-to-date documents anytime, anywhere from their mobile devices with encryption in transit and on devices. Cloud file sharing is also available, to enable document or file folder sharing through an encrypted cloud source behind your firewall, ensuring content never downloaded to a device.
  • BYOD Management—Through leading industry partner mobility management software, CDW supports all major platforms, enables easy enrollment, set security policies, and track and view real-time device information via interactive dashboards. Services include setting and enforcing mobile policies though MDM, MAM, and MCM.

Expense Management

Staying on top of every aspect of wireless expenses is complex—and we can help simplify. Mobile Expense Management enables companies to reconcile carrier invoices to assets, provide custom usage reports or invoices to meet finance or chargeback needs, and immediately view monthly, quarterly or annual spend. Using the Mobility Management Portal, access critical mobile inventory and expense information, and monitor compliance 24/7.

Our experienced teams provide wireless expense management support including performing monthly audit and optimization status review, quarterly savings summary reports and ongoing client service to ensure your mobile expenses provide maximum benefit to your company.

  • Perform regular carrier invoice optimization
  • Review Usage Defect optimization (SMS, directory assistance, roaming, overages)
  • Provide on-line visibility to call detail for end users, administrators
  • Provide view into workflow (approvals, cost management)
  • Integrate into other enterprise systems to facilitate budgeting and forecasting

SUPPORT  |  IT and End-User

Through a combination of a dedicated account team and a 24/7 help desk for both corporate owned and BYOD programs, we provide various levels of support experts to deliver a solution that meets the needs of your IT department, your mobile users and your business.

Help Desk Services and Remote MDM Support

With a live and self-service help desk, professionals support your mobile work force every step of the way; including, loading, testing, packaging and shipping devices, accessories, replacements, and literature to address your mobile users' questions – whether it's about activating, syncing or troubleshooting the device. Handling mobile support issues is time consuming and our help desk professionals are skilled in all areas of technical, device, application, OS and carrier issues.

  • Call Center services (standard and 24/7)
  • Online Chat services (standard and 24/7)
  • Web based self help dashboard

Need MDM administrative support and management? We have professionals is available to provide remote administration of your mobility management software—freeing your IT staff from a time intensive task.

MDM Application Configuration and Setup

  • Assistance with Apple Push Notification Service (APNS) Certificate
  • Assistance with Network Integration
  • Email Integration
  • Directory Service Integration
  • Certificate Service, SCEP, SAML, SMTP, or Proxy
  • Group Creation
  • Policy/Profile & Restriction Creation
  • Wireless Policy Best Practice
  • App Selection & Deployment
  • Content Management

Ongoing MDM Management

  • Configure new and modify existing Groups and Policies
  • Receive and manage alerts from MDM software
  • Incident Support
  • Implement upgrades
  • Implement support for new devices and new services
  • Implement support for new devices and new services
  • Device restriction changes
  • Implementation of Apps and Content
  • Escalate to MDM Vendor technical Support for Warranty related issues

MDM End User Support

  • Initial enrollment
  • Applications updates and license management
  • Content management push
  • Email activations
  • Device training
  • Policy enforcement
  • Alerts
  • Remote (un)Lock/Wipe

Warranty Services

We keep your mobile workforce running with a full-service warranty program and two service options:

  • Standard device replacement services supporting company and carrier policy guidelines
  • An escalated program offering 24-hour emergency device replacement

EMPOWER  |  Enhance and Customize

Maintaining control across mobile usage is undoubtedly important, yet the ideal scenario for organizations is to empower employees to choose their preferred mobile device at work—and enhance productivity as well as end-user satisfaction. A recent Cisco survey shows that 89% of IT departments worldwide enable BYOD and that 60% of employees in the United Sates are either designated mobile workers or use their mobile device for work. Organizations must empower users with secure browser-based access to applications and desktops from any device of an employees’ choice.

Application Development

We partner with best-in-class application developers to identify the right apps to support business processes. Our team will help you navigate the decision between native apps, which tend to provide greater functionality, and platform apps for fast deployment. Contact your account manager today to set up an exploratory session with the right App Developer for your organization.

Customized App Store

A centrally managed and branded app store enables your organization to provide a central point of access to the critical apps employees need. Employees are provided a catalog of mobile applications tailored to the needs of the organization or business. Apps are either approved by IT and available in commercial app stores or created by IT for internal business use. When the app store is on a registered device, it is tied to a specific user so the user can discover applications easily and IT can secure app distribution.

Corporate App Store

  • IT Controlled Publishing & Distribution
  • App Policy &Security Enforcement
  • Virus Checking & Monitoring
  • User/Group Access Control
  • License Management
  • Internal/External Apps Publishing
  • Mobile Content Publishing & Distribution

Ext. App Procurement

  • Pre-Selected 3rd Party Apps
  • Business Categories
  • Volume and PO Purchasing
  • Free Apps

Desktop
and App Virtualization

Virtualization can result in cost savings and workforce access to critical programs that need to be stored centrally. Yet, networks must be ready for an unprecedented increase in high-bandwidth wireless traffic from mobile devices seeking to run these virtual applications.


Back to Top

What is Total Mobility Management?

Bring Your Own Devices (BYOD) programs are infiltrating organizations and IT is forced to integrate the management of employee owned and corporate owned smartphones, tablets and laptops. It often begins with a search for a Mobile Device Management Solution (MDM), but savvy IT managers know that simplifying the mobility maze starts with a clear mobile strategy and a 360-degree approach to acquiring and managing mobility and plugging it into your existing infrastructure.

CDW's Total Mobility Management combines the expertise, the partners and the solutions to enable IT to integrate, control and simplify all aspects of mobility management and empower your business through mobile innovation.

Together with our best-in-class global partners in mobile networking, security, management, and app development — including wireless carriers and device manufacturers — CDW's Total Mobility Management delivers industry awarded MDM, Mobile Application Management (MAM), Mobile Content Management (MCM), BYOD management, application development and more.

Getting Started With Total Mobility Management

We don’t just provide MDM, nor do we just offer mobile security and network access control. Total Mobility Management from CDW extends beyond mobility software, services and platforms to provide the complete solution. Providing a single point of accountability, your dedicated CDW account team and architects assess your needs, provide objective recommendations and integrate each component to best meet the needs of your business and your strategic plan.

Simplify Administration with the Mobility Management Portal

The CDW Mobility Management Portal is a unique and flexible administrative portal to help you manage security, policy, and compliance across your mobile user base and create a foundation for driving productivity and innovation through mobile applications. The portal enables cross-carrier device selection, activation, configuration and deployment, providing employee choice for corporate-owned device programs. And, the portal consolidates wireless expenses and provides reports for tracking, analysis, and invoice payment. To ensure the support is there when you need it, the Mobility Management Portal provides help desk services and mobility management software administration, freeing your IT staff from a time consuming task.


Handheld Hospitality

The Organization: Hyatt Hotels & Resorts
The Location: Chicago, IL
The Project: An ambitious mobile strategy helps Hyatt reach new levels of customer service. Get the story »

Power of Attorney

The Organization: Dowling Aaron
The Location: Fresno, CA
The Project: Serve up a mobile strategy that lets lawyers work where and when needed—securely. Get the story »

The Explosion of BYOD

The Organization: Johnson County Community College
The Location: Overland Park, KS
The Project: Overhauling network infrastructure to support students’ personal devices. Get the story »

Building a Backbone for BYOD

The Organization: Cedar Falls Schools
The Location: Cedar Falls, IA
The Project: Create an infrastructure to support classroom technology programs on the horizon. Get the story »

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