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Solutions & Services > Unified Communications > CDW Cloud Collaboration

CDW Cloud Collaboration

What Is CDW Cloud Collaboration?

CDW Cloud Collaboration leverages Unified Communications to provide your staff the ability to seamlessly collaborate—whether by VoIP, conferencing, IM, file sharing or blogs. It allows them to do their jobs more successfully. And it simplifies management—making your staff messages available through one interface, all accessible on one device in real time. Hosting UC in the cloud is a winning combination.

Through Unified Communications (UC) and CDW Cloud Collaboration,
we can help you get just what you need to keep things moving.

Why CDW Cloud Collaboration?

CDW Cloud Collaboration is an efficient way to use the power of the cloud to effectively deliver collaboration applications to your staff. It provides access anywhere, any time, on any device. Delivered on a virtualized architecture, it enables you to support collaboration services without compromising security, flexibility and management or application functionality—all while freeing up your IT staff to work on other initiatives. We get it. And with access to industry-leading technology like Cisco Hosted Collaboration Solutions, we have what you need to transition to a cloud-based solution.

How Will CDW Cloud Collaboration Benefit My Organization?

  • The cloud’s pay-as-you-go model eliminates the need to make the upfront capital outlay typically associated with internal technology deployments.
  • An organization can often activate these solutions quickly and achieve extremely rapid time-to-benefit.

“An effective collaboration strategy
can increase worker productivity
by nearly 50 percent.”

- Unified Communication: Improve Customer Satisfaction and
Workforce Productivity, Aberdeen Group, May 2011

  • Running UC components in the cloud offloads responsibilities for ongoing management, software upgrades and troubleshooting to a service provider.
  • Service providers can offer elastic scalability of both capacity and costs so an organization can adapt to changing demands.

And while the cloud may not be the perfect solution for every UC need, selective use of the cloud (known as a hybrid cloud approach) can help make it easier and less expensive to execute a broad, high-impact UC initiative.

What Does CDW Cloud Collaboration Offer?

We offer several packages from standard to premium. Discover which one is right for you.

Licensing Packages (min. 99 total users)

Functionality & Details Essential Basic Foundation Standard
Basic Call Control, Non-User
Common Area Non-User, Analog, 3901 or 6901 only
Full Call Control
Analog, 3901, 6901, 6911, 6921 phones only
Full Call Control
All Cisco phone models
Total # of Devices

1 1 1 10
Single Number Reach

IM & Presence
Cisco Jabber IM
Native Video

Desktop Softphone
Cisco Jabber (Full UC). CUCI integration for Microsoft Lync also supported
Smartphone Client
Cisco Jabber Clients for iPhone, iPad, Android (BlackBerry requires separate MVS solution)
Unified Voice Messaging
Cisco Unity Connection

A device consists of IP Phone, desktop client, mobile client, analog device, lobby or conference room device.

Whatever you choose, you’ll get the reliability of our state-of-the-art
data center:

  • Tier III-IV (Type 2 SSAE 16 SOC 1)
  • 8.2 MW total power
  • 485,000 total square feet
  • 8th largest facility in the world
  • 24x7 security staff with at least two officers present
  • Dual-factor authentication system (keycard and biometrics) needed for access

How We Do IT

We’ve got the people, the products and the plan to help you implement Cloud Collaboration in your organization. We provide a team of cloud and collaboration experts who have years of experience in designing and implementing customized solutions. We work with you on an individual basis, learn your unique needs, and then develop a plan based on your priorities, budget and resources. Combine this with Cisco’s best-in-class product offerings, and you’ll get the right technology and plan for your needs.

Elevating Your UC Solution


  • More than 4,000 deployments in 10 years
  • Partnership with industry-leader Cisco Unified Communications


  • More than 4,000 deployments in 10 years
  • Partnership with industry-leader Cisco Unified Communications


  • Shared Architecture
  • Fully managed solutions and modifiable options
  • Partnership with industry-leader Cisco Unified Communications

CDW & Cisco

Trained on the ins and outs of Unified Communications and Cloud Collaboration, your dedicated account manager can help you understand the value of these tools for your organization. They’ll work with you closely to build a tailored solution well-suited for your needs and budget. With more than 50 Cisco Certified Internetwork Experts on staff and more than 10 years of experience delivering on-premise, managed and hosted UC to thousands of companies, you know you’ll be getting a solid solution. Plus you’ll get access to our Type 2 SSAE16 certification data centers. And because our offering is built around Cisco Hosted Collaboration Solutions, you know you’ll be getting best-in-class features throughout the lifecycle of your solution.

Cloud Collaboration FAQs

What are the differences between cloud-based and on-premise Unified Communications (UC) solutions?

While on-premise solutions provide greater control over UC infrastructure, features and customizations, they also require greater initial capital outlays. A cloud-based UC solution combines all the benefits of an on-premise solution with the flexibility of the cloud, freeing up your IT staff so they can focus on other initiatives. Through centralized administration, cloud-based models shift the burden of management to an external service provider. This makes it faster and easier to scale capacity and availability.

I currently have an on-premise UC solution. Should I consider supplementing it with a cloud-based solution as well?

Absolutely. By migrating in stages, you can better gauge whether UC cloud implementation makes sense for your organization’s objectives and technological requirements. If so, you could then fully migrate to the cloud at your own pace.

How complex is cloud-based UC deployment?

Cloud-based deployment is relatively less complex than on-premise deployment, as its infrastructure is more standardized.

Where will my data be hosted?

Services are hosted in our state-of-the-art data center in Chicago. At more than 485,000 square feet and with 8.2 megawatts in total power, our highly secure facility boasts 24x7 security staff and two-factor authentication (keycard and biometrics).

Should I choose a cloud-based solution based on cost alone?

No. It is important to consider factors outside of costs, such as data security, network security, scalability, end-user application needs, deployment cycles and available IT resources, such as staff and time. You should partner with a provider who can customize their offering to accommodate these individual needs.

How do I keep my users at the latest patch or version levels if I am not managing the system myself?

CDW implements all patch management and software versioning needs for you. Users receive these updates straight from our data center, no matter where they are.

Are there security risks associated with a cloud-based UC solution?

As with all Internet-based technologies, security risks are ever-present. Cloud-based UC solutions host your applications in an external data center off site, so it is especially important to ask the right questions and examine the right considerations to help build a “trust and verify” relationship with a cloud provider that will support success.

What elements does a CDW Cloud Collaboration solution include?

Powered by the Cisco Hosted Collaboration Solution (HCS), CDW Cloud Collaboration offers all the Cisco applications for an on-premise UC solution and delivers them from the cloud. It is available in a wide range of collaboration capabilities, including voice, video, voicemail and integrated messaging, presence and instant messaging, mobility services and Web collaboration.

What are the main benefits of working with CDW for this solution?

While most providers either host or manage services, CDW does both. With years of experience and over 4,000 UC deployments, we can host your services in our secure, state-of-the-art data center using industry-leading Cisco technologies. It’s managed by our highly trained, Cisco-certified professionals and engineers, giving you the freedom and the confidence to focus on other IT initiatives.

How do we handle the telecommunications piece of this solution?

CDW Cloud Collaboration is based on a “bring your own dial tone” structure. Customers use their existing telecommunication carriers for Public Switched Telephony Service (PSTN). CDW supports SIP, PRI and POTS services. These services can be delivered to the customer’s location, CDW’s data center or a combination of both locations for redundancy.

Whom can I contact if I have any questions? Can I call you 24 hours a day?

Our network operations center is open 24 hours a day, 7 days a week, 365 days a year. This operations center fully supports the CDW Cloud Collaboration offering.



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