The goal of Phase I was to transform key areas of the patient experience at Rush including admissions/discharge, pharmacy, nursing care/documentation, surgery, computerized practitioner order entry (CPOE), and billing. Part of the CPOE implementation involved the creation of over 140 evidence-based order sets used to provide greater consistency of patient treatment and care. The Ergotron cart configuration utilized CDW’s software imaging offerings to preprogram the Wyse thin clients.
Rush medical staff members use the carts right at each patient’s beside to view the LCD monitors and gain instant, accurate access to patient demographics, medical history and relevant lab results, which are saved as part of the patient’s EMR. Rush is also implementing a positive patient identification (PPID) bar code application to verify the “Five Rights” at the point of care. With the swipe of the patient’s wristband, all information can be scanned and verified before a prescription is administered or ordered.
As a result, clinicians are better equipped to improve patient safety and reduce medical errors by issuing prescriptions electronically for direct fulfillment by pharmacists. Prescribers can instantly check for adverse drug interactions and use clinical decision support tools that direct them to lower-cost alternate medications. By using standardized physicians’ orders, Rush can help to ensure adherence to care guidelines, best practices and government regulations such as HIPAA.
“Phase I marks a major step toward enabling a better patient and family experience at Rush, while also providing our clinicians the tools they need to provide outstanding care,” Kearns explains.