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Symantec Volume Licensing Programs

To learn more about Symantec Volume Software Licensing, please contact your account manager or click here to submit a request for more information.

Symantec Express Program

Symantec Express Program is for small to mid-sized companies that need an easy way to purchase license quantities— without the complexity of contracts.

The Express Program simplifies buying license quantities for use within the country of purchase. Buyers are freed from formal contracts and commitments, and are eligible to receive discounts for purchases that grow with the size of each order. Managing your discount eligibility can help you manage your bottom line.

  • Available for all software products
  • No ongoing financial commitment
  • Incentives for total volume of each order
  • No signed contact required
  • Low minimum requirements

 

Symantec Rewards Program

Symantec Rewards Program is for mid-sized to large organizations and affiliates that need streamlined procurement, volume-purchasing incentives, predictable pricing, and de-centralized purchasing under a common Symantec Agreement Number (SAN).

Enrollment in the Symantec Rewards Program is through MySymantec. Once enrolled, a Symantec Agreement Number (SAN) will be issued so that Rewards orders may be placed. Annual membership renewals are automatic, so no further action is required.

  • Available for all software products
  • Rewards purchasing volume and ongoing relationship
  • Easy online enrollment, ordering, account management and tracking
  • Enables support and maintenance service co-termination

Symantec Enterprise Options

Symantec Enterprise Options are negotiated contractual engagements.

This prepaid licensing program allows large domestic and global organizations to deploy a specific monetary value of new licenses, within specific Symantec product families, for specific OS platforms, over a specific time period, at specific discounts.

  • Keep pace with changing needs while getting defined savings of a prepaid discount custom licensing program
  • Enables support and maintenance service co-termination
  • Flexible, self-managed deployment of new licenses at the time they are needed
  • Online account management streamlines purchasing, management and tracking new license deployments

 

 

 

 

Symantec
Compare Program Features:
Available Symantec Volume Licensing Programs
Express Rewards Enterprise Options
Organization Type Small to Medium Medium to Large Large/Global
Minimum purchase requirements 1 server per transaction
or 5 licenses1
6,000 points initial order2 Contact Symantec
Agreement Type Certificate Online terms and conditions Contract
Discounts Per transaction Based on terms of program or accumulated points Contract - based on terms of program contract
License deployment rights Country of purchase Based on program terms Based on contract terms
De-centralized purchasing
(subsidiaries/ affiliates)
No Yes Yes
Available support and maintenance services Yes Yes Yes
Consolidation of support and maintenance services No Yes Yes
Symantec Agreement Number (SAN) Yes Yes Yes
       

Symantec Volume Licensing Discount Pricing Bands
Pricing Brand Level Express Rewards Enterprise
S 1 N/A N/A
A 1-24 2,000-11,999 N/A
B 25-49 12,000-19,999 N/A
C 50-99 20,000-49,999 N/A
D 100-249 50,000-99,999 N/A
E 250-499 100,000+ N/A
F 500+ N/A N/A
H N/A N/A N/A
Notes Levels are calculated by product, SKU quantity, total purchase amount, region and currency rates. Discounts are provided to the entity placing the order with Symantec. For channel orders, Symantec provides the appropriate band level pricing to the channel partner, and the customer then arranges pricing the order with its reseller. Levels are based on points accumulated from purchases made. The initial order sets the initial price band. Then, aggregated points accumulation creates an opportunity to move your organization into more advantageous price bands. Band levels for ongoing purchasing are adjusted annually based on points earned in the prior year. Discounts are provided to the entity placing the order with Symantec. For channel orders Symantec provides the appropriate band level pricing to the channel partner, and the customer then Levels are calculated by product, SKU quantity, total purchase amount, region and currency rates. Discounts are provided to the entity placing the order with Symantec. For channel orders, Symantec provides the appropriate band level pricing to the channel partner, and the customer then arranges pricing the order with its reseller.
       

Symantec Support & Maintenance Services

Basic Maintenance

Entry-level service offering best suited for organizations that run Symantec products on non-essential systems only.

Essential Support

Minimum recommended level of support for most enterprises, providing 24x7 access to Symantec's support experts.

Business Critical

Provides personalized, proactive support from technical experts for enterprises that require secure, uninterrupted access.

Symantec's Support & Maintenance Services help you keep your organization protected in today's connected world. Flexible, comprehensive solutions help you ensure that your installed Symantec products are fully functional, running smoothly, and delivering maximum value.


Business Critical Support
Enterprise Support Services Basic Maintenance Essential Support Advanced Access Remote Product Specialist Premier Data Center National & Global
Severity One Initial Response Time Goals 1 hour 30 minutes 15 minutes 15 minutes 15 minutes
Telephone Access to Support Engineers 8am-6pm Business hours 24x7x365 24x7x365 24x7x365 24x7x365
Downloadable software upgrades, updates, and patches          
Designated Callers 2 per Product Title 6 per Product Title 6 per Product Family 6 per Product Family Unlimited
Priority Call Queuing          
Direct Access to Advanced Engineers          
Designated Single Point of Contact          
Business Critical Account Manager (BCAM)          
Business Critical Engineer (BCE)          
Onsite Visits (Fly-to-Site)          
Account Reviews          
Impact Alerts          


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