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Solutions & Services > Managed Services > Remote Managed Services

Remote Management

What Are Remote Managed Services?

CDW’s Managed Services offerings allow you to contract with CDW for support of your dedicated networks, systems, databases, and select applications—at your place or ours. Our modular approach to system management allows you to select services that best support your organization’s individual goals and current capabilities.

We continue to grow in size as the number of organizations we manage continues to grow. Our hosting center space has increased 900% since our first data center was built in 1999. We maintain:

Five Data Centers:

Madison, Wisconsin (2 locations): 8,500 sq. ft. and 55,000 sq. ft.
Minneapolis, Minnesota: 16,000 sq. ft.
Chicago, Illinois
Dallas, Texas

Two Midwest Network Operations Centers

Madison, Wisconsin
Minneapolis, Minnesota

150 Engineers and Project Managers

How Will Remote Managed Services Benefit My Organization?

We can work with you to build a unique service or solution in the following areas: networks, systems and storage, intrusion prevention, and unified communications.

Here are just some of the benefits you can expect:

Scalable Levels of Service—Every organization’s needs are different. That’s why we’ll build a service level that’s specific to yours.
Access to Expert Engineers—Always talk directly with an expert engineer who understands your system.
24x7x365 Remote Hands Capability—We maintain an agreed-upon, constant connection to your network.
Service Satisfaction—If you’re not happy with our service, we’re committed to refunding your money.*

*Subject to terms outlined in customer contract documentation.

What Comprises Remote Managed Services?

Network Services	Our Managed Network Services (MNS) offering provides monitoring and management support for both wide area networks (WANs) and local area networks (LANs). We design, engineer, implement, and provide ongoing, 24x7x365 network management support.
System and Storage	We provide day-to-day operational management and support for your system’s infrastructure so that you can focus more on your core organizational objectives and less on maintenance. We monitor and manage: Microsoft Windows, Exchange, SQL, and SharePoint SUSE and RedHat Linux, IBM pSeries, IBM iSeries, IBM DB2, and IBM Websphere Sun Solaris and Oracle
Intrusion Prevention	With information theft, virus attacks, and application abuse on the rise, it is critical for you to secure your organization’s network and protect valuable resources. We provide comprehensive network security through deployment and management of several key Cisco security technologies.
Unified Communications	Our Managed Services for Cisco Unified Communications provide monitoring and management of voice server infrastructure, converged voice networks, and contact center software.

Getting Started with Remote Managed Services

Your CDW Account Manager and certified specialists are ready to assist you with every phase of choosing and leveraging the right solution for your IT environment. Our approach includes:

An initial discovery session to understand your goals, requirements, and budget
An assessment review of your existing environment and definition of project requirements
Detailed vendor evaluations, recommendations, future design and proof of concept
Procurement, configuration, and deployment of the final solution
Ongoing product lifecycle support

Managed Services Partnerships and Certifications

CDW is recognized as an award‑winning national IT services and solutions provider. Our strong partnerships with the industry’s top technology manufacturers ensure that we have the knowledge and expertise to meet your toughest organizational challenges.

We utilize a modular approach to system management. This allows our customers to select the services that best support your current capabilities and scales to meet future goals.

ITIL

Our Managed Services offerings are built around ITIL best practices. Our governance training, a requirement for all Managed Services staff members, is based on the ITIL approach to IT service management. We have more than 20 ITIL‑certified employees, including the ITIL Foundation Certification, and the top ITIL certification, the Manager’s Certificate in IT Service Management.

SAS 70

Our Managed Services practice completes a yearly Statement of Auditing Standards No. 70 (SAS 70) Type II audit. This demonstrates how we establish effective control objectives and control activities. The clean (unqualified) opinion expressed in this audit provides confirmation of the strength of our quality control activities and processes in relation to our hosting environment and managed services.

PCI Compliance

We have received a clean Payment Card Industry Data Security Standard (PCI DSS) Report on Compliance, which indicates compliance with the PCI DSS standard. This validates our ability to provide PCI services to organizations that store, process, and transmit credit card information. See also: PCI Compliance Data Sheet

Cisco—Gold Certified Partner
Cisco—Master Managed Services
Cisco—Over 6200 certifications and accreditations
Cisco—Powered Managed Contact Center
Cisco—Powered Managed Data Center
Cisco—Powered Managed Mobile Communications
Cisco—Powered Managed Unified Communications
Cisco—Powered Managed Security
Cisco—Small Business Specialization

Awards

Cisco—Global Small Business Partner of the Year
Cisco—National Technology Excellence Partner of the Year–Unified Communications
Cisco—US/Canada Theatre Public Sector Partner of the Year
Cisco—US/Canada Theatre Small Business Partner of the Year
Cisco—Public Sector Partner of the Year
CDW Recognized as Cisco TelePresence Video Master Authorized Technology Provider Partner — 2012

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Remote Management

What Are Remote Managed Services?

Five Data Centers:

Two Midwest Network Operations Centers

How Will Remote Managed Services Benefit My Organization?

What Comprises Remote Managed Services?

Network Services

System and Storage

Intrusion Prevention

Unified Communications