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Solutions & Services > Managed Services

Managed Services

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Hosting Services

Our hosting solutions integrate a number of premier storage options including cabinet space, network connectivity options, data storage and backup, disaster recovery, and Hosted Enterprise Infrastructure (HEI). We understand your organization’s need for a reliable data center—our engineers are ready to help.

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Remote Managed Services

Your organization’s remote managed solutions are increasingly important as the amount of transferable data only continues to grow. We will work with you to build unique, reliable networks, systems and storage, intrusion prevention and unified communication solutions and services.

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Managed Services Partnerships and Certifications

CDW is recognized as an award‑winning national IT services and solutions provider. Our strong partnerships with the industry’s top technology manufacturers ensure that we have the knowledge and expertise to meet your toughest organizational challenges.

We utilize a modular approach to system management. This allows our customers to select the services that best support your current capabilities and scales to meet future goals.

ITIL

Our Managed Services offerings are built around ITIL best practices. Our governance training, a requirement for all Managed Services staff members, is based on the ITIL approach to IT service management. We have more than 20 ITIL‑certified employees, including the ITIL Foundation Certification, and the top ITIL certification, the Manager’s Certificate in IT Service Management.

SAS 70

Our Managed Services practice completes a yearly Statement of Auditing Standards No. 70 (SAS 70) Type II audit. This demonstrates how we establish effective control objectives and control activities. The clean (unqualified) opinion expressed in this audit provides confirmation of the strength of our quality control activities and processes in relation to our hosting environment and managed services.

PCI Compliance

We have received a clean Payment Card Industry Data Security Standard (PCI DSS) Report on Compliance, which indicates compliance with the PCI DSS standard. This validates our ability to provide PCI services to organizations that store, process, and transmit credit card information. See also: PCI Compliance Data Sheet

Cisco—Gold Certified Partner
Cisco—Master Managed Services
Cisco—Over 6200 certifications and accreditations
Cisco—Powered Managed Contact Center
Cisco—Powered Managed Data Center
Cisco—Powered Managed Mobile Communications
Cisco—Powered Managed Unified Communications
Cisco—Powered Managed Security
Cisco—Small Business Specialization

Awards

Cisco—Global Small Business Partner of the Year
Cisco—National Technology Excellence Partner of the Year–Unified Communications
Cisco—US/Canada Theatre Public Sector Partner of the Year
Cisco—US/Canada Theatre Small Business Partner of the Year
Cisco—Public Sector Partner of the Year
CDW Recognized as Cisco TelePresence Video Master Authorized Technology Provider Partner — 2012

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